BizCode
Article 1 (Purpose)
The purpose of these Terms of Service is to define the rights, obligations, and responsibilities of users in using the one-on-one online English education service (hereinafter referred to as the "Service") provided on the website (www.TalkTime.co.kr, hereinafter referred to as "BizCode Online English") operated by BizCode Co., Ltd. (hereinafter referred to as the "Company"), which operates under the service name BizCode Online English.
Article 2 (Definitions)
① User: A user refers to a member or non-member who accesses the website and receives the service provided by the Company in accordance with these Terms of Service.
② Member: A member refers to a person who has provided personal information to the Company to register as a member, and is a person who can continuously receive the Company's services and use the services provided by the Company.
③ Non-member: A non-member refers to a person who uses the services provided by the Company without registering as a member.
④ Course Registration: Course registration means that a member applies for the use of paid online services provided by the Company in accordance with separate standards and procedures set by the Company.
⑤ Tuition Fee: This refers to the amount charged on a specific period basis according to a separate fee system set by the Company in exchange for taking classes with a native English-speaking teacher provided by the Company.
⑥ Course Approval: This means that a member applies for a course to the Company, and the Company approves the one-on-one online video education after confirming the tuition fee stipulated by the Company.
Article 3 (Specification and Amendment of Terms)
① The Company shall post the contents of these Terms of Service, the trade name, the location of the business office, the name of the representative, the business registration number, and contact information (telephone, fax, email address, etc.) on the Company's website so that users can easily access them.
② The Company may amend these Terms of Service to the extent that it does not violate relevant laws such as the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Commerce, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Consumer Protection Act.
③ When the Company amends these Terms of Service, it shall specify the effective date and the reason for the amendment, and announce it on the initial screen of the Company's website along with the current terms from 7 days before the effective date until the day before the effective date.
④ When the Company amends these Terms of Service, the amended terms shall apply only to contracts concluded after the effective date, and the terms before the amendment shall apply to contracts already concluded before that date. However, if a user who has already concluded a contract wishes to be subject to the provisions of the amended terms and notifies the Company within the notice period of the amended terms under Paragraph 3 and obtains the Company's consent, the provisions of the amended terms shall apply.
⑤ A "Member" may express their intention to reject the amended terms within 15 days after the amended terms are announced, and if the "Member" expresses their intention to reject, the Company may terminate the contract with the "Member." If the "Member" does not express their intention to reject within 15 days after the amended terms are announced, it shall be deemed that the member agrees to the amended terms.
⑥ Matters not stipulated in these Terms of Service and the interpretation of these Terms of Service shall be governed by the Electronic Commerce Consumer Protection Guidelines established by the government, relevant laws, or commercial practices.
Article 4 (Provision and Change of Service)
① The Company performs the following tasks:
- Provision of one-on-one video English education services between members and native-speaking teachers.
- Remote support services to resolve computer errors, bugs, etc., during class (excluding the purchase of major computer hardware components and products for critical software errors).
- Other tasks determined by the Company.
② The Company may change the content of the services to be provided by future contracts in the event of changes in the services provided by the Company or technical specifications. In this case, the Company shall specify the content of the changed services and the date of provision, and announce them at the place where the current goods and services are posted 7 days before the date of provision.
③ If the Company changes the content of the service for which a contract has been concluded with the user due to internal reasons of the Company, the Company shall compensate the user for damages incurred thereby. However, this shall not apply if the Company has no intent or negligence.
Article 5 (Suspension of Service)
① The Company may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, or breakdown of information and communication equipment such as computers, or interruption of communication.
② In the case of service suspension under Paragraph 1, the Company shall notify the user in the manner prescribed in Article 8.
③ The Company shall compensate for damages incurred by the user or a third party due to the temporary suspension of service provision for the reasons in Paragraph 1. However, this shall not apply if the Company has no intent or negligence.
Article 6 (Membership Registration)
① A user applies for membership by filling in member information according to the registration form set by the Company after expressing their intention to agree to these Terms of Service.
② The Company shall register as a member any user who applies for membership as described in Paragraph 1, unless they fall under any of the following subparagraphs:
- If the applicant has previously lost membership status under Article 7, Paragraph 3 of these Terms of Service; provided, however, that this is an exception for those who have passed 3 years since the loss of membership status under Article 7, Paragraph 3 and have obtained the Company's approval for re-registration.
- If there is false information, omissions, or errors in the registration details.
- If it is judged that registering as a member would cause significant technical difficulties for the Company.
③ The time of establishment of the membership contract shall be the time when the Company's approval reaches the member.
④ If there is a change in the registration details under Article 15, Paragraph 1, the member must immediately notify the Company of the change via email or other methods.
Article 7 (Withdrawal of Membership and Loss of Qualification, etc.)
① A member may request withdrawal from the Company at any time, and the Company will process the withdrawal within 48 hours.
② If a member falls under any of the following reasons, the Company may restrict or suspend membership:
- If false information is registered at the time of application.
- If the member fails to pay the price for goods or services purchased using the Company, or other debts borne by the member in relation to the use of the Company, by the due date.
- If the member threatens the order of electronic commerce, such as interfering with others' use or stealing their information.
- If the member uses the Company to perform acts prohibited by law or these Terms of Service, or acts contrary to public order and morals.
③ If the Company restricts or suspends membership and the same act is repeated twice or more, or if the reason is not corrected within 30 days, the Company may revoke the membership.
④ When the Company revokes membership, it will cancel the member registration. In this case, the member will be notified and given an opportunity to explain before the cancellation of member registration.
Article 8 (Notification to Members)
① When the Company notifies a member, it may do so via the email address submitted by the member to the Company.
② In the case of notification to an unspecified number of members, the Company may substitute individual notification by posting it on the Company's bulletin board for at least one week.
Article 9 (Course Registration)
① A member may apply for online paid/free courses by filling out and submitting the course application form designated by the Company.
② The Company shall approve the course application unless it falls under any of the following subparagraphs:
- If there is false information, omissions, or errors in the application details.
- If it is judged that approving the course application would cause significant technical difficulties for the Company.
Article 10 (Payment of Tuition Fees)
① A member must pay the designated tuition fee to take the online video English classes provided by the Company.
② The tuition fee shall be based on the fee system designated by the Company and the price announced by the Company.
③ The payment method for tuition fees may be one of the following:
- Credit card payment
- Account transfer
- Bank deposit (no bankbook required)
Article 11 (Notification of Receipt Confirmation, Change and Cancellation of Course Registration)
① The Company shall notify the member of receipt confirmation when there is a course registration from the member.
② A member who has received a notification of receipt confirmation may request a change or cancellation of the course registration immediately after receiving the notification if there is a discrepancy in the expression of intent.
③ The Company shall process the request according to the member's request for change or cancellation of course registration without delay before the course approval.
Article 12 (Course Approval)
① The Company shall approve the course for the class for which the tuition fee has been paid as soon as the deposit of the designated tuition fee from the member is confirmed.
② If a member pays the tuition fee by credit card or online account transfer, the Company shall immediately approve the course for the class for which the tuition fee has been paid upon completion of payment.
③ If a member pays the tuition fee by bank deposit, the Company shall immediately approve the class for which the tuition fee has been paid upon confirmation of the tuition fee deposit.
④ The Company shall notify the member when approval for the member's course registration has been granted.
⑤ Classes can be started by the designated native-speaking teacher whose course has been approved, and no separate course period is provided after the designated course period has ended.
Article 13 (Course Cancellation and Refund)
① If a member cancels a class due to unavoidable circumstances, the Company shall cancel the course and refund the tuition fee according to the Company's course cancellation and refund policy.
② The Company's course cancellation and refund policy is as follows:
20 classes are provided per month, and upon a refund request, the refund will be processed by calculating the remaining number of classes regardless of the timing of the request. (However, in the case of credit card payment, credit card fees are excluded.)
③ Once the member's course cancellation and refund application has been received by the Company, the member cannot take the corresponding class until the refund is completed.
④ The Company shall notify the member when the refund has been completed according to the member's course cancellation and refund application.
Article 14 (Protection of Personal Information)
① In accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, "Protection of Personal Information" is replaced by "Privacy Policy."
② The "Privacy Policy" can be checked at the bottom of the homepage.
Article 15 (Obligations of the Company)
① The Company shall not engage in acts prohibited by law or these Terms of Service or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably as stipulated by these Terms of Service.
② The Company must have a security system for the protection of users' personal information (including credit information) so that users can use internet services safely.
③ The Company shall be liable for damages incurred by users due to unfair labeling or advertising acts as prescribed in Article 3 of the "Act on Fair Labeling and Advertising" regarding products or services.
④ The Company does not send commercial emails for profit that users do not want.
Article 16 (Obligations Regarding Member ID and Password)
① Except in the case of Article 15, the responsibility for managing the ID and password lies with the member.
② Members must not allow third parties to use their ID and password.
③ If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company's guidance, if any.
Article 17 (Obligations of Users) Users must not engage in the following acts:
① Registration of false information when applying or changing.
② Changing information posted on the Company.
③ Sending or posting information (computer programs, etc.) other than the information set by the Company.
④ Infringement of intellectual property rights such as copyrights of the Company or other third parties.
⑤ Acts that damage the reputation of the Company or other third parties or interfere with their business.
⑥ Acts of disclosing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals to the Company.
Article 18 (Relationship between the Company and Linked Sites)
① A linked site between the Company and another site refers to a case where they are connected by a hyperlink (e.g., the target of the hyperlink includes text, pictures, and moving images, etc.).
The Company does not assume any warranty liability for transactions conducted between the user and the linked site through services provided independently by the linked site.
Article 19 (Attribution of Copyright and Restrictions on Use)
① Copyright and other intellectual property rights for works created by the Company belong to the Company.
② Users shall not use information obtained by using the Company for profit-making purposes or allow third parties to use it by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the Company.
Article 20 (Dispute Resolution)
① The Company installs and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and to process compensation for damages.
② The Company prioritizes the handling of complaints and opinions submitted by users. However, if prompt processing is difficult, the Company will immediately notify the user of the reason and the processing schedule.
③ Disputes between users may be subject to mediation by the Electronic Commerce Dispute Mediation Committee established under Article 28 of the Framework Act on Electronic Commerce and Article 15 of the Enforcement Decree thereof.
Article 21 (Compensation Standards for Classes)
① Absence due to reasons attributable to the Company
- In the event of an absence caused by the Company’s system (e.g., absence of a native-speaking teacher, scheduling errors, etc.), the missed class will be provided as a make-up class.
- No compensation is provided for free services offered in addition to the basic service.
② Absence due to reasons attributable to the Student
- Make-up classes for absences caused by the student’s postponement or absence will be provided according to the standards set by the Company. (Make-up classes for absences due to the student’s own reasons may be changed arbitrarily depending on circumstances.)
③ Make-up classes for absences due to business trips or vacations
- Make-up classes due to business trips are permitted only if a business trip certificate is submitted to the Company, provided that the make-up does not exceed one week of classes per enrollment, and must be notified to the Company at least 24 hours before the business trip to be recognized.
- There are no make-up classes for vacations; you must apply for a leave of absence. (However, a leave of absence is possible only once a month, i.e., during the enrollment period.)
④ If a make-up class is received for the reasons stated in Paragraph 3, the benefits of the make-up class under Paragraph 2 cannot be received.
Article 22 (Jurisdiction and Governing Law)
① Any lawsuit regarding e-commerce disputes between the Company and the user shall be filed with the competent court under the Civil Procedure Act.
② The laws of the Republic of Korea shall apply to e-commerce lawsuits filed between the Company and the user.
Addendum (Effective Date)
These Terms of Service shall be effective from February 16, 2009.